Legal
Privacy Policy
Information We Collect
When you text StayXI, we receive your phone number and message content to provide property-specific text support, route questions to your host when needed, and maintain service quality. During the 14-day trial, we may also review recurring question and escalation themes with host feedback to identify unmet needs and evaluate potential future features.
If you contact us through this website, we also receive the email address you submit — used only to reply to your inquiry.
For business outreach, we may use a business email address that the business publicly lists to send an individually reviewed introduction. If you opt out, we retain a one-way hash of the address to prevent future outreach. Delivery metadata is deleted within 180 days; email message bodies are not stored in the outreach log.
How We Use Your Information
- Respond to your guest-support requests via SMS
- Escalate urgent issues to your host
- Draft replies to eligible, low-risk property questions using an AI service. The guest question and selected approved property facts are sent for this purpose; access codes, Wi-Fi details, access instructions, and emergency contact details are excluded from the AI prompt.
- During trials, manually review recurring questions, escalations and host feedback to improve the service and prioritize possible add-ons. Product planning uses grouped themes, not published individual transcripts, and does not guarantee that a requested feature will be built.
We do not sell guest phone numbers or use them for marketing. When a question is escalated, the host receives the guest's number and question so they can follow up. If the host replies using the escalation reference, StayXI relays that reply to the guest. Message, escalation and AI-interaction records are scheduled for deletion no later than 180 days after creation. Unreviewed critical-answer proposals expire after 30 days.
SMS Data Practices
- Message frequency varies with guest questions and the service's replies; no promotional texts are sent.
- Message & data rates may apply per your carrier plan.
- Twilio processes phone numbers and messages to deliver SMS; Cloudflare stores service records; and OpenRouter receives the guest question and approved property information when an AI-generated answer is needed.
- For one-to-one outreach, Google processes and sends the email. The Gmail connection requests send-only access; Cloudflare stores the refresh token encrypted and logs delivery metadata, not email contents.
- Data stored on Cloudflare (US) with encryption at rest
Opt-Out / STOP
Text STOP at any time to opt out of future messages. You will receive a confirmation. Text START to resume.
Text HELP for support contact info.
Your Rights
You may request deletion of your data by emailing [email protected].